Privacy policy
Last updated: 22 August 2026
Deen Drops operates this website and the associated online store. Protecting your personal data is important to us. This Privacy Policy explains what personal data we process in connection with your use of our website and online store, the purposes for which we process it, and the rights available to you.
For individuals in Switzerland, data processing is governed in particular by the Swiss Federal Act on Data Protection (FADP). Where the General Data Protection Regulation (GDPR) applies, its provisions are also taken into account.
1. Data Controller
The controller responsible for processing personal data is:
Deen Drops
8245 Feuerthalen, Switzerland
Email: info@deendrops.com
Phone: +41 79 950 05 83
2. Personal Data We Process
Depending on how you use our website and online store, we may process the following categories of personal data:
Contact and Customer Data
- First and last name
- Email address
- Telephone number
- Billing address
- Shipping address
Order and Contract Data
- Products ordered
- Order number
- Order history
- Delivery information
- Payment method
- Payment status
- Transaction information
Technical Data
When you use our website, the following technical information may be processed:
- IP address
- Browser type and version
- Operating system
- Device information
- Date and time of access
- Pages visited
- Technical log and security information
Communication Data
When you contact us, we may process your contact details as well as the content of your enquiry or correspondence.
3. Purposes of Data Processing
We process personal data in particular for the following purposes:
- Operating and providing our website and online store
- Processing and fulfilling orders
- Processing payments
- Producing and shipping printed books
- Providing digital products and e-books
- Communicating with customers
- Handling enquiries and complaints
- Improving and optimising our services
- Ensuring the security of our website
- Preventing misuse and fraud
- Complying with legal obligations
- Establishing, exercising and defending legal claims
- Analytics and marketing, where legally permitted or where the required consent has been obtained
4. Legal Bases for Processing
Where the GDPR applies, personal data is processed in particular on the following legal bases:
- Article 6(1)(b) GDPR – performance of a contract or steps taken prior to entering into a contract
- Article 6(1)(c) GDPR – compliance with legal obligations
- Article 6(1)(f) GDPR – legitimate interests
- Article 6(1)(a) GDPR – consent, where required
Legitimate interests may include, in particular, the secure and efficient operation of our online store, fraud prevention and the improvement of our services.
For data processing subject to Swiss data protection law, the provisions of the Swiss Federal Act on Data Protection (FADP) apply.
5. Shopify
Our online store is operated using Shopify.
Shopify provides the technical infrastructure required to operate our online store. When you use our store, personal data may be processed through Shopify's systems.
This may include, in particular:
- Contact information
- Order information
- Payment and transaction information
- Delivery information
- IP address and device information
- Information about the use of the online store
Depending on the service used, Shopify may process personal data on our behalf or under its own responsibility under applicable data protection law.
Further information about Shopify's processing of personal data can be found in Shopify's privacy information.
Shopify Consumer Privacy Policy
6. Payment Processing
We may use external payment service providers to process payments.
Depending on the payment method selected by the customer, the information required to process the payment is transmitted to the respective payment service provider.
This may include, in particular:
- Name
- Billing information
- Order information
- Payment amount
- Transaction information
As a general rule, we do not receive all complete payment details that are processed directly by the respective payment service provider.
Depending on the payment methods available at checkout, Shopify Payments, PayPal, TWINT or other payment service providers displayed at checkout may be used.
7. Print-on-Demand and Shipping of Printed Books
Our printed books may be produced on a print-on-demand basis by an external production and fulfilment service provider and shipped directly to the customer.
For this purpose, we use Bookvault in particular.
In order to produce and fulfil an order, the information necessary for production and delivery may be transmitted to the service provider. This may include:
- Recipient's name
- Shipping address
- Where applicable, telephone number or other contact information required for delivery
- Product ordered
- Order and shipping information
Data is transmitted only to the extent necessary for the production, processing and delivery of the order.
8. Shipping Service Providers
For the delivery of orders, Bookvault and/or the shipping and logistics companies responsible for the specific delivery may receive the information necessary to fulfil the shipment.
This may include:
- Name
- Shipping address
- Where applicable, telephone number and/or email address
- Shipping information required for delivery
The shipping companies used may vary depending on the destination country, production location and selected shipping method.
9. E-Books and Digital Products
In addition to printed books, we also offer digital products, particularly e-books.
Functions or applications within our Shopify store, in particular Shopify Digital Downloads, may be used to provide digital products electronically.
The following data may be processed in this context:
- Email address
- Order number
- Digital product ordered
- Information relating to the provision or download of the product
This processing is carried out in particular for the performance of the purchase contract and the provision of the purchased digital product.
10. Cookies and Similar Technologies
Our website uses cookies and similar technologies.
Technically necessary cookies may be required in particular to:
- Provide the online store
- Enable shopping cart functionality
- Store preferences
- Ensure the security of the store
- Technically process orders
In addition, depending on the services enabled and the user's settings, technologies for statistics, analytics or marketing may be used.
Where consent is required under applicable law, such technologies will only be used after consent has been given.
Consent that has been provided may be changed or withdrawn through the available privacy or cookie settings.
11. Analytics, Marketing and Social Media
We may use social networks and online advertising platforms, in particular Instagram and services provided by Meta as well as TikTok, to promote our products.
Where analytics, tracking or advertising technologies provided by such services are used on our website, information concerning the use of our website, device information, IP addresses or similar technical information may be processed.
Where consent is required by applicable law, such data processing will only take place after consent has been provided.
Further information can be found in the privacy policies of the respective providers.
12. Contacting Us
If you contact us by email, telephone or through a contact form, we process the information you provide in order to respond to your enquiry and communicate with you.
The data processed may include your name, email address, telephone number and the content of your message.
13. Disclosure of Personal Data
Personal data may be disclosed to the following categories of recipients where necessary for the respective purposes:
- Shopify and technical service providers
- Payment service providers
- Print-on-demand and fulfilment service providers
- Shipping and logistics companies
- IT and hosting service providers
- Analytics and marketing service providers, where used and legally permitted
- Authorities or courts, where required by law
Personal data is disclosed only in accordance with the applicable legal requirements.
14. International Data Transfers
In connection with the service providers we use, personal data may also be processed outside Switzerland or the European Economic Area.
Where a recipient is located in a country that does not provide a legally recognised adequate level of data protection, appropriate safeguards will be used where required, or the transfer will be based on another legally permitted basis.
Such safeguards may include recognised standard contractual clauses.
15. Data Retention
We retain personal data only for as long as necessary for the respective processing purpose or for as long as statutory retention obligations apply.
Order, contractual and accounting records may be retained for several years due to statutory retention requirements.
Once the purpose of processing no longer applies and statutory retention periods have expired, personal data will be deleted or anonymised unless another legal basis permits or requires further retention.
16. Children's Data
Our books may be intended for children as readers. However, the online store itself is intended for adult purchasers, in particular parents and legal guardians.
We do not intend to knowingly collect personal data from children through our online store where legally required consent from a parent or legal guardian has not been obtained.
If we become aware that such personal data has been provided unlawfully, we will take appropriate steps to delete it.
17. Data Security
We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration or unauthorised disclosure.
However, completely risk-free transmission of data over the internet cannot be guaranteed.
18. Rights of Data Subjects
Depending on the applicable data protection law, individuals may have the following rights in particular:
- Access to their personal data
- Correction of inaccurate data
- Deletion of personal data
- Restriction of certain processing activities
- Objection to certain processing activities
- Receipt or transfer of data, where provided for by law
- Withdrawal of consent with effect for the future
The rights available in a particular case depend on the applicable data protection legislation.
Requests may be sent to:
Where necessary to prevent unauthorised disclosure of personal data, we may request appropriate proof of identity.
19. Right to Lodge a Complaint
Individuals may lodge a complaint with the competent data protection supervisory authority.
In Switzerland, this is in particular the Federal Data Protection and Information Commissioner (FDPIC).
Federal Data Protection and Information Commissioner (FDPIC)
Where the GDPR applies, individuals may also have the right to lodge a complaint with the competent supervisory authority under the GDPR.
20. Changes to this Privacy Policy
We may amend this Privacy Policy if our data processing activities, the services we use or applicable legal requirements change.
The current version published on this website applies.