Terms of service
Effective: August 2026
1. Provider and Scope
This online store is operated by:
Deen Drops
Owners: M. & R. Farag-Scarpa
Correspondence address
8245 Feuerthalen
Switzerland
Email: info@deendrops.com
Phone: +41 79 950 05 83
These Terms and Conditions apply to orders placed through the Deen Drops online store.
Mandatory statutory consumer rights remain unaffected.
2. Offers and Conclusion of Contract
The presentation of products in the online store constitutes an invitation to place an order.
By completing the checkout process, the customer submits a binding order for the selected products.
After the order has been received, an electronic order confirmation will be sent to the email address provided.
Deen Drops may reject or cancel an order, in particular if a product is unavailable, there is an obvious pricing or product error, or the order cannot be properly fulfilled.
Any payments already made for cancelled orders will be refunded.
3. Products
Deen Drops sells printed books, e-books and related products in particular.
Product images are for illustrative purposes. Minor variations in colour, material or appearance may occur depending on screen settings, printing processes, paper and production location.
Such minor technical variations do not constitute a defect provided that they do not materially affect the agreed characteristics or usability of the product.
4. Print-on-Demand
Our printed books may be produced using a print-on-demand process. This means that a copy may only be produced after an order has been received.
The use of print-on-demand production alone does not exclude any statutory rights of withdrawal, warranty rights or other consumer rights.
Special statutory provisions may apply to personalised products or products made according to individual customer specifications.
5. Prices and Shipping Costs
The price displayed in the online store at the time the order is placed applies.
The applicable currency is displayed in the store or during the checkout process.
Any additional shipping costs will be shown to the customer before the order is completed.
Depending on the destination country, additional customs duties, import taxes or handling fees may apply. Further information is provided in Section 8.
6. Payment
The payment methods available for a particular order are displayed during checkout. These may include in particular:
- PayPal
- Credit card
- Debit card
- Other payment methods offered at checkout
Payments may be processed by external payment service providers.
Deen Drops does not store complete credit card details where these are processed directly by the respective payment service provider.
7. Shipping and Delivery
Deen Drops delivers to the countries available for selection during the checkout process.
Any delivery times provided are estimated delivery times unless expressly stated to be binding.
For print-on-demand products, the delivery time consists of both production and shipping time.
Delays may occur in particular due to production capacity, shipping providers, customs clearance, government measures or other circumstances outside our immediate control.
Mandatory statutory rights of customers in the event of delivery delays remain unaffected.
8. Customs Duties, Import Taxes and Additional Charges
For international deliveries, additional customs duties, import taxes or handling fees may apply depending on the destination country, value of the goods, production location and shipping location.
Unless such costs are expressly stated as included during checkout, they are generally the responsibility of the recipient.
Deen Drops has no control over the amount or collection of such charges.
For international orders, we recommend checking any potential import costs in the destination country before placing an order.
9. Withdrawal and Returns of Printed Products
Customers Residing in Switzerland
Deen Drops does not offer a voluntary return or exchange right for printed books due to dissatisfaction, ordering errors or a subsequent change of mind.
Swiss law generally does not provide for a general statutory right of withdrawal for online purchases.
Statutory rights relating to defective, damaged or incorrectly delivered products remain unaffected.
Consumers Residing in the European Union or in Countries with Mandatory Rights of Withdrawal
Where mandatory statutory provisions provide for a right of withdrawal, these rights remain fully unaffected.
For consumers in the European Union, the statutory withdrawal period for goods is generally 14 days from receipt of the goods, unless a statutory exception to the right of withdrawal applies.
To exercise the right of withdrawal, a clear statement must be sent within the applicable period by email to:
Returns
Please do not return products without prior instructions to Deen Drops, the manufacturer or a shipping provider.
After receiving your notice of withdrawal, we will inform you of the next steps and, where a return is required, provide you with the appropriate return address.
Deen Drops may waive the physical return of the goods on a case-by-case basis. Any such waiver will be expressly communicated to the customer.
Where a return is required, the customer bears the direct cost of returning the goods to the extent permitted by applicable law and unless otherwise agreed.
In the event of a valid withdrawal, all payments legally required to be refunded will be reimbursed in accordance with the applicable statutory provisions.
Print-on-Demand
Some of our printed books are produced using a print-on-demand process only after an order has been received.
The production of a standardised book using a print-on-demand process alone does not exclude an otherwise applicable statutory right of withdrawal.
For goods made according to individual customer specifications or clearly personalised, the right of withdrawal may be excluded in accordance with the applicable statutory provisions.
Damaged, Defective or Incorrectly Delivered Books
If a book is damaged, defective or incorrectly delivered, please first contact us at info@deendrops.com and, where possible, provide your order number and photographs of the affected product.
Please do not return any goods without prior instructions in these cases either.
We will review the matter and inform you of the next steps. Depending on the circumstances, this may include a replacement, refund or another appropriate solution.
Mandatory statutory warranty and consumer rights remain unaffected.
10. E-Books and Other Digital Content
Digital products are provided electronically after successful completion of an order.
For customers who have a statutory right of withdrawal in relation to digital content, the applicable mandatory statutory provisions apply.
Where required by law, the immediate provision of digital content will only begin after the customer has expressly consented to performance beginning before the expiry of the withdrawal period and has acknowledged that this may result in the loss of their right of withdrawal.
Where applicable, the corresponding notice and required consent must be provided during the ordering process.
Statutory rights relating to defective or improperly provided digital products remain unaffected.
11. Damaged, Defective or Incorrectly Delivered Products
If a product is damaged, defective or incorrectly delivered, please contact us at:
Please do not return damaged, defective or incorrectly delivered products without prior instructions. We will inform you of the next steps after reviewing the claim.
Where possible, please provide your order number and suitable photographs of any visible damage or production defects.
Prompt notification helps us process your claim. However, a delayed notification does not result in the loss of mandatory statutory rights.
Depending on the circumstances, an appropriate remedy may include replacement, repair, price reduction or refund.
Mandatory statutory warranty and consumer rights remain unaffected.
12. Retention of Title
To the extent permitted by law, delivered goods remain the property of Deen Drops until full payment has been received.
13. Intellectual Property
Content belonging to Deen Drops that is protected by copyright, trademark law or other applicable laws may not be reproduced, distributed, published or otherwise used without appropriate authorisation.
This applies in particular to protected texts, books, e-books, logos, graphics, designs and other content.
Uses permitted by law remain unaffected.
14. Prohibited Use of the Website
The website may not be used unlawfully or in any manner that compromises its security or functionality.
In particular, users may not deploy malicious software, circumvent technical security measures without authorisation, or unlawfully manipulate systems or content.
15. External Links and Services
The website may contain links to third-party websites and services.
The respective third-party provider is generally responsible for its own content and services.
Information regarding the processing of personal data by Deen Drops and the service providers we use can be found in our Privacy Policy.
16. Privacy
Information about the collection and processing of personal data is available in our current Privacy Policy.
Privacy Policy:
Deen Drops Privacy Policy
17. Liability
Deen Drops is liable in accordance with applicable statutory provisions.
To the extent permitted by law, liability for ordinary negligence as well as indirect or consequential damages is excluded.
Any limitation of liability does not apply where liability is mandatory under applicable law.
18. Force Majeure
To the extent permitted by law, Deen Drops is not liable for delays or non-performance resulting from events outside Deen Drops' reasonable control.
Such events may include natural events, government measures, significant transport disruptions, strikes, power outages or infrastructure failures.
Mandatory statutory consumer rights remain unaffected.
19. Amendments to These Terms and Conditions
Deen Drops may amend these Terms and Conditions for future orders.
As a general rule, the version of the Terms and Conditions in force at the time the contract is concluded applies to an order.
20. Applicable Law and Jurisdiction
Swiss law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG), to the extent that such a choice of law is legally permissible.
Mandatory consumer protection provisions applicable due to the customer's place of residence or other mandatory statutory provisions remain unaffected.
The legally prescribed places of jurisdiction apply.
21. Contact
For questions regarding an order or these Terms and Conditions, please contact us preferably by email:
Deen Drops
Owners: M. & R. Farag-Scarpa
Email: info@deendrops.com
Phone: +41 79 950 05 83
Further information about the provider can be found in our Legal Notice.